Yes, these two saving plans are open to entry all year round. You don't have to join it for only Christmas or Birthdays.

We are not sure how long exactly it takes for GoCardless to process your plan in the first instance. It will probably be within 1-5 working days.

However, once it is processed, due to the nature of the Direct Debit scheme, payments are charged three working days after they are created in their system.

GoCardless will notify you of the payment date via email when it is created. 

Since this is a SAVING PLAN, not a payment plan, your money will not become available until the plan is fulfilled. That is, after 5 months of payments of either £20 or £30 depending on the plan you joined, you will receive a gift card from us worth of the money you saved with us to use at our store. 

You can make your order AFTER you receive your gift card from us. 

Same as the answer above, because this is a saving plan, you will not make your order until AFTER you have completed your plan and received your gift card from us. You will not be able to receive your order before this happens. 

We are offering you saving plans on this webpage, which is a plan for you to save in advance. You will not be able to put your order in until AFTER you have fulfilled your saving plan. 

Payment plans, for example, using Laybuy or Clearpay that we offer from our site, are for when you make an order using your payment card (credit or debit). Payment plans allow you to split your payment across a few weeks of time and you can receive your items before you fulfilled all your instalments. 

The differences between the two are following:

1. Saving plans allow you to save from your real money, so you are not using any credit when you buy the items you want. You would have already saved up (like a piggy bank) before you have the money to spend.

Payment plans, on the other hand, require you to create a credit plan with the payment plan provider, so you are not spending your own money when you buy the products, and you need to pay the owed amount off in the weeks ahead after your order. 

2. Saving plans give you a longer time to save up (in our case, 5 months) and pay for the amount you want to save, comparing to Payment plans which usually require you to pay off the amount within a few weeks. 

Yes, you can. Please contact us at hello@therockinghorsetoyshop.co.uk quoting your GoCardless plan details if you wish to cancel. Please we recommend you not to contact your bank to cancel. 

We can send you back the money that you paid up to that point, minus the administrative charge of £10.

Please note that if you have completed the payment plan or if you final payment is due to be taken in 5 working days, we will not be able to cancel the plan nor pay you back in cash.

We will be giving you a voucher for the amount you paid for, to spend on our store as the saving plan is fulfilled. 

We will first see if we can issue and refund via GoCardless. If not possible, we will collect your bank details or Paypal account, so we can send you back the money that you paid up to that point.

All refunds are subject to an administrative charge of £10.

This means we will send you back the amount of what you have paid up to the point of cancellation, MINUS the administrative fee of £10. 

The cancellation process may take 1-2 weeks to complete. 

Please contact us at hello@therockinghorsetoyshop.co.uk quoting your GoCardless plan details if you wish to cancel. Please we recommend you not to contact your bank to cancel. 

note: 1. we are not responsible for any bank or finance charge from your side (although not likely) when we pay you back the money (minus our administrative fee of £10).

2. Please note that to refund the amount, all funds must have been confirmed payments via GoCardless (not pending) before we can issue the refund.

3. Any request made too close to the payment date (e.g. up to 5 working days) will not be processed until the next payment is confirmed as GoCardless may not be able to stop that latest payment. 

4. As mentioned before, if you have completed the saving plan or it is due to complete within 5 working days of your final payment, we will not be able to cancel your saving plan. We will issue you a store voucher code for the final paid amount (£100 or £150 likely) for you to use at our store online. 

We will not be able to guarantee the stock or the availability of the items when you join our saving plan. However, if you contact us about a month before your plan is completed, we will see what we can do to help secure the items for you. 

We will not be able to guarantee the prices of the items when you join our saving plan.

Although we don't normally increase prices frequently, there are odd times when we see the need to due to significant rises in our operational and stock costs we will need to make the decision to do so.

Unfortunately, since this is not a payment plan where you secure your stock and price of the item at the time you make your purchase via Laybuy or Clearpay payment plan, the prices of any items you wish to purchase will be the prices you see at the checkout at the time you use your saved money with us after you completed your saving plan.

You can refer to the FAQ page on GoCardless to find out more answers to commonly asked questions about using GoCardless.

Please note that, if you do want to cancel your plan, please CONTACT US DIRECTLY to do so.

If you can't find the answers here, you can contact us via the chat message on the website or all available means we have for you.