Reward Programme

Have you heard of our Reward Programme?

How to REDEEM

Simply log in to your Smile.io account, to claim your reward. For every 250 points you have collected you can redeem for £1. The minimum amount of points you need to collect before you can redeem is 1000 points.

 

How to SIGN UP

To sign up it's simple. Simply head to our website now and click on the REWARDS button on the bottom right hand corner. 

And click JOIN NOW to sign up!

 

 

How to SEE HOW MANY POINTS I get

On the Reward Programme page, click SIGN IN after you have joined the programme and set up your account. 

Login with your account details.

 

 

Once logged in, click back on the REWARD Programme icon. 

You will be able to see how many points you have got. 

 

How to CLAIM MY REWARD

When you have reached the minimum amount of points required to claim your points (1000 points), you can login to your smile.io account and request a reward gift voucher. 

You will see that the REDEEM button will become available to click. Click on REDEEM. 

 

Adjust the bar to decide how much you want to claim (if you have collected more points than the minimum requirement). Then click on REDEEM.

You will see a discount code is created for you. You can click on the COPY button or click on APPLY CODE to apply the code to your cart. 

 

 

 

Frequently Asked Questions

1. Can I join the programme and claim my points of my purchase AFTER I placed an order? 

You can join the Reward Programme anytime you like. However, at the moment our system cannot recognise restrospective purchases. This means, if you join the programme AFTER you made a purchase, the reward programme cannot reward you with the points of the purchase. However, any future purchases will be recognised once you have signed up. 

2. What is counted for reward points in my purchase?

We offer points for your purchase amount, excluding discounts and VAT, minus any shipping cost that you paid for. 

3. When can I claim my reward?

The minimum amount of points you are required to collect before you can claim your rewards is 1000 points. For every 250 points you have collected you can redeem for £1.

4. Can I use a discount code with my reward coupon at the same time?

The reward coupon would be actually a discount code. So no, unfortunately, you cannot use a discount code on your purchase at the same time. You would have to decide which code you prefer to use for that purchase.

5. How do I log out of my account?

Use the LOGOUT button on the top right hand corner of the website (on the desktop). 

6. Will my points expire?

Currently due to technical limitation we cannot set an expiry date for your points. However, in the future when we can do so we would likely to. So please do not leave your points for too long before claiming your rewards.