Klarna

We are excited to announce we are now a partner of Klarna* to offer you a seamless checkout experience to create a payment plan for your purchases.

 “18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

 

1. How does it work?

Klarna is one of the biggest payment plan providers for modern-day shoppers. At our store, you can enjoy either paying in 30 days, or pay 3 instalments in 3 months, interest-free. 

2. When will I get my goods?

Once you have completed the order, and set up the payment plan with Klarna, we will be able to send you the items straightaway! You don't have to wait until you settled the final balance anymore. This is one of the main reasons why we decided to partner with Klarna. We will be able to send you the item within the normal shipping duration, but you can spread your cost over 3 monthly salary pays! 

3. Can I use your discount codes with the order?

Previously, with Partial.ly, it is not possible for customers to use discount codes during payment plan process. With Klarna, this problem is now resolved. 

You CAN enter a discount code that is applicable to your cart, and should still be able to use Clearpay to set up your payment plan! 

4. Can I return my item?

Please refer to our general return policy about this question. In terms of refund from Klarna, please refer to Klarna for further details.  

 

5. What if I would like an alternative payment plan option? And what if I don't need the item until I finish my payment plan? 

In terms of automatic payment plan options, Clearpay will be the only provider we use. 

However, if you do not require your item to be sent to you at the time of your order, and are happy to wait until your full payment is settled, we are happy to help cater to your preference.

Before you make any purchase, please kindly contact us via email: hello@therockinghorsetoyshop.co.uk.

We can organise an invoice manually to be sent to your email, and your order details will be shown on the invoice. We can decide on your payment term based on practicality and your preference. You are required to pay for your first payment instantly via Bank Transfer (BACS) and pay the rest according to the agreed plan with us. 

Since this is a manual process, there will be no automatic reminders to be sent to you, nor any automatic payment will be taken from your bank. 

You will need to keep track of your payment plan, and make sure you transfer money to our bank at agreed time every month. Or you can create a standing order from your end to organise subsequent payments to be paid on the agreed date every month. 

If you select to use this alternative option, your item will ONLY be dispatched once your full balance is settled, according to our normal shipping duration.