Shipping policy

UK delivery charges

We deliver to UK addresses. Delivery is charged by product range rather than order value; the delivery charge is shown at checkout before you pay.

Products	Standard UK delivery
Smaller toys and other products on our standard delivery rate	£4.95
Little Bird Told Me rocking animals, walkers and ride-on toys	£4.95
MJ Mark rocking horses	£14.95

If your basket contains items from different ranges, the delivery charge is shown at checkout. Items may arrive in separate parcels. Some MJ Mark delivery addresses attract an additional postcode surcharge; please check the MJ Mark surcharge table below before ordering. You can contact us with your postcode for a quote.

We use tracked couriers for most orders and send dispatch details by email or text where available. Some smaller parcels travel by Royal Mail without tracking. Standard delivery is usually within 4–10 working days; working days exclude weekends and bank holidays. Please check the product page for pre-order estimates. If you need your order by a particular date, contact us before ordering.

Additional delivery charges

Some addresses, including remote areas and islands, may incur an additional courier charge. We will email you with the amount and send a payment request before dispatching. If an extra charge is unacceptable, contact us to cancel the order. Any delivery offer or discount does not cover postcode surcharges.

Shipping surcharges on MJ Mark horses: 

Due to the changes the couriers have applied to the shipping charges, our supplier has informed us that Northern Ireland, most addresses in Scotland including Highlands & Islands, even some addresses in England are now attracting a surcharge. The surcharge could be between £10 and £80. We will contact our customers individually to notify them of the surcharge amount and will process your orders once you have paid the shipping surcharge.

For MJ Mark horses, below shows some potential surcharge costs. We reserve the right to request a different rate should circumstances change. We cannot guarantee all postcodes outside these areas will not attract a surcharge. Should it be the case we will contact you upon your order.

November and December delivery

Couriers are busier in November and December, so please order early. Delivery estimates are not guaranteed, and we will contact you if we know of a delay. Any Christmas cut-off dates will be published separately.

Pre-orders

For pre-orders, check the product page for the estimated dispatch date. We will contact you if the supplier's schedule changes.

General delivery details

We will deliver the Products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.

Please ensure you enter all information correctly at the checkout, including the shipping address, contact person, email address, and phone number. Often we will provide your email address and / or your mobile number when booking our courier deliveries, so ensuring your details entered correctly will allow the courier’s delivery process more smoothly, and allow us to be able to contact you regarding the orders. 

We do not take responsibility for the items to be delivered to a wrong address if that was what you provided us on the order and didn’t notify us prior to the dispatch. If you require us to send out your item to a different address after it has been returned then there will be a charge for posting it out again.

Delivery of an Order shall be deemed to be completed when: 

(i) we deliver the Products to the address given by you;

(ii) we deliver the Products directly to you; or 

(iii) a carrier organised by you to collect Products from us collects the Products from us 

and you will be responsible for the Products from that time. 

We will let you know the estimated delivery date which is normally within the specified number of working days stated in the above paragraphs for different items, after the date of the Dispatch Confirmation. You will be sent a notification email regarding the dispatch. Sometimes this email may be filtered into your spam folder. Please kindly check there before contacting us. 

Our delivery date may occasionally be affected by Circumstances Beyond Our Control, in which cases we will contact you directly.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.

Upon receipt of full payment (including all applicable delivery charges) you will be the owner of the Products. 

If we fail to deliver Products within 30 days of the date on which you ordered the products, then you may cancel your order if any of the following applies to you if you notify us by email at hello@therockinghorsetoyshop.co.uk: 

1. a) we have refused to deliver the Products;

2. b) delivery within the delivery deadline was essential considering relevant circumstances; or

3. c) you informed us prior to putting in your order that delivery within the delivery deadline was essential.

 

For the full delivery and returns policy, see Delivery & Return.