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The Rocking Horse Toy Shop

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FAQs

How do you personalise the items?

For all free personalisation services, we use the vinyl transfer technique to complete the personlisation. They are not done by engraving. Not all rocking, ride-on, or push along animals can be personalised. You will see an option to choose personalisation on the product pages if such service is available for that product. 

How long will my order take to arrive?

We aim to dispatch all orders within 24 hours. If you have selected standard delivery your order should reach you within 1-2 working days.  If you need guaranteed next day delivery please get in touch before placing your order and we will do everything we can to help.

How do I pay for my order?

At the checkout you can choose to pay securely through paypal, or by credit or debit card. Alternatively you can call us to place your order and make payment over the phone.  

Do you deliver outside of the UK?

We are happy to arrange international delivery, and have previously sent orders as far as America and Australia! If you require international delivery to outside the UK, please get in touch before placing your order so we can find the most competitive price for delivery and let you know how long your order will take to arrive.

Do you accept returns?

We offer a 30 day returns policy. If for any reason you do need to return an item, please get in touch first so we know to expect it, and we can issue a replacement or refund shortly after we have received our item back intact as it was delivered to you. Postage costs can only be refunded if you receive a product that is damaged or faulty.

How can I be sure the toys I purchase are safe?

Every toy we sell has been through rigorous testing to ensure they meet the highest UK toy safety requirements. Every item has a recommended age guide on the packaging. This is for your child's safety, for example, items marked 3 years + may have small parts that are unsuitable for younger children. 

How can I get in touch?

If you have any questions or queries, you can contact us by emailing hello@rockinghorsebowness.co.uk.

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